Jessica Amortegui wrote for Women@Forbes about empathy in the workplace
February 2, 2017
This article cited multiple research studies on the role of empathy in the workplace. Amortegui explained how caring about and understanding others created benefits for both employees and organizations. The positive culture and benefits are then contrasted with studies on fairness, burnout, and “unknowing self-sabotage.” Amortegui concluded that empathy (trust and vulnerability) creates an overall sense of optimism and well-being.